Kierto instructions

Kierto (free translation: Cycle) is a bit like surplus: we buy used items and sell them forward. See all the available used Kierto products here. Kierto-eligible items are equipped with Kierto product -label on their product pages.

At the moment, international Kierto returns are not supported, but we are working on getting the logistics running in the future. You can still benefit from Kierto by buying the used stuff others have returned for very reasonable prices.

Refunds and handling fees

The refund is 50 % for used products and 20 % for heavily used products. The refund is paid in credits, which can be used to pay in our web store, walk-in store, pop-up store or Bar Sotima. One credit equals one unit of the currency you use to shop.

Service fees for the refunds are as follows:

• When returning to our walk-in store, the handling fee is 1,00 € plus 0,50 € per product. As an example: you return 8 items, service fees total to 5 €.

If you bought the product less than three months ago and it's new, make a normal customer return, and you'll get your money back as usual.

Condition criteria

Always make sure that the returned products are clean. We do not treat the returned products in any way before sending them to the next person, so any kind of unclean, smelly, or animal hair covered products are rejected. Moderate non-removable stains or faded color may be acceptable, as long the products can be safely sent on. Rejected products will not be refunded and will be disposed of.

Used

• Clean (no stains, no hairs, no smell)
• In good shape (no holes, functioning zippers)
• No noticeable wear (not scruffy)
• For knives: no chips or rust on the blade

Heavily used

• Clean (no stains, no hairs, no smell)
• Must be usable as is, not necessarily fully functional
• A pocket's zipper or button may be broken, but the main zipper must still function
• There may be some small holes
• May be noticeably worn (scruffy)
• Possible repairs are made well
• All zippers on a backpack must be in working order; a plastic buckle may be broken
• Knife blades may have small chips or be slightly rusty

How to return to our walk-in store

Check that the products are Kierto eligible from the product pages. Kierto eligible products can be recognized by the Kierto product -label. First, clean the products you want to return. Then just grab them with you, arrive at our shop, find a member of our sales staff and let them know that you would like to make a Kierto return. Regular Pig account to receive your refund can be created on the spot before completing your return. If you deliver the products to us personally, do not make a return in or web store beforehand.