Refund policy

 

These terms apply to U.S. orders placed on or after September 1, 2026. Orders placed before September 1, 2026, will follow the return terms and instructions that were in effect at the time of purchase.

Right of Return

  • You have 100 days from the date you receive your order to return your items.

  • Items must be unused, in their original condition, and securely packed for return shipping.

  • The right of return does not apply to:

    • Food items

    • Hygiene products once the packaging has been opened

    • Customized or made-to-order products, such as name tags

Exchanges

We don’t offer direct exchanges. If you need a different item, simply place a new order and return the original item according to this policy.

How to Make a Return

  1. Log in to your customer account and submit a return request for your order.

  2. Once your request is approved, you’ll receive return instructions.

  3. Pack the items securely and write your order number clearly and visibly on the outside of the package (big and bold with a marker works best).

Refunds

  • Returns are usually processed within 7–14 business days after we receive your package.

  • Refunds are issued to your original payment method.

  • Return shipping costs will be deducted from your refund.

  • Original shipping charges are non-refundable, unless the return is due to our error, such as a wrong or defective item.

Wrong or Defective Items

Received the wrong item or something defective? Please contact our customer service before making a return. We’ll cover the return shipping costs in these cases.