Kierto (free translation: Cycle) is a bit like surplus: we buy used items and sell them forward. See all the available used Kierto products here. Kierto-eligible items are equipped with Kierto product -label on their product pages.
At the moment, international Kierto returns are not supported, but we are working on getting the logistics running in the future. You can still benefit from Kierto by buying the used stuff others have returned for very reasonable prices.The refund is 50 % for used products and 20 % for heavily used products. The refund is paid in credits, which can be used to pay in our web store, walk-in store, pop-up store or Bar Sotima. One credit equals one unit of the currency you use to shop.
Service fees for the refunds are as follows:
If you bought the product less than three months ago and it's new, make a normal customer return, and you'll get your money back as usual.
Always make sure that the returned products are clean. We do not treat the returned products in any way before sending them to the next person, so any kind of unclean, smelly, or animal hair covered products are rejected. Moderate non-removable stains or faded color may be acceptable, as long the products can be safely sent on. Rejected products will not be refunded and will be disposed of.
Check that the products are Kierto eligible from the product pages. Kierto eligible products can be recognized by the Kierto product -label. First, clean the products you want to return. Then just grab them with you, arrive at our shop, find a member of our sales staff and let them know that you would like to make a Kierto return. Regular Pig account to receive your refund can be created on the spot before completing your return. If you deliver the products to us personally, do not make a return in or web store beforehand.
Create a Kierto return
at our web store
Print out the receipt
of your order.
Include the receipt
in your package.
Send your package
it’s free of charge.